Premier Inn Merthyr Tydfil hotel (Merthyr Tydfil, United Kingdom)

According to guest reviews, the staff at the Premier Inn Merthyr Tydfil seem to genuinely care about the wellbeing of guests and are more than willing to go the extra mile to impress. A warm welcome is offered and the on-going service is described as friendly and attentive.

Guests find the hotel is conveniently located. At just over two miles away, it's possible to walk into the town centre. Plus, the property provides a good base from which to visit the South Wales Valleys. Guests also mention the proximity to Cardiff.

Reviews indicate that the majority of previous guests feel they have enjoyed reasonable value for money at this hotel. While not a luxury property, the rooms are clean and comfortable and great for the price. Guests also appreciate the free Wi-Fi and parking, as well as the meal deals.

Although guests are typically happy with the standard of the rooms at the hotel, reviews do highlight a number of shortcomings. These include the lack of air-conditioning, creaky floorboards and low pressure in the showers.

Guest opinions of the breakfast vary. While some guests were perfectly happy, others raise a number of concerns. Guests occasionally found that supplies of things like cups, teapots and the food itself frequently ran out and were slow to be replaced. Plus, dirty tables are not cleared quickly.

Guests mention that amenities such as towels, tea and coffee supplies and toiletries are a little meagre, especially in double and family rooms. You won't encounter any problems when asking for more supplies but it's rather frustrating to have to do so.