Hotel New Otani Tokyo The Main (Tokyo, Japan)

Guests were very satisfied with the large and luxurious beds. There were enough pillows on the beds and the mattresses were all quite comfortable. The rooms were very clean as the housekeeping staff gave them a thorough cleaning on a regular basis.

The members of staff are very professional and courteous. Housekeeping staff pay special attention to all rooms and leave them looking very clean. Room service is delivered on time and any mistakes are quickly rectified. The staff members go out of their way to ensure you have a fulfilling and undisturbed stay at the hotel.

The hotel is close to a variety of subway stations which conveniently makes travelling from place to place easier. There are also many shops, bars, coffee shops and restaurants where guests can explore their shopping adventure and the Japanese cuisine.

Quite a number of guests have complained about the expensive prices in the hotel. They felt that the quality of the food served was way below the amount they were required to pay and therefore they did not get good value for their money.

The hotel offers free Wi-Fi but some guests felt that their rooms weren't able to connect. Some did not get any Wi-Fi signal at all in their rooms during their stay here. Their feeling was that it should be a must to have it in all rooms.

A few guests complained about the thin walls. Noise carried easily from room to room. Guests could hear conversation from other rooms and this was a major problem especially for those who had to get up early in the morning and couldn't fall asleep.