Hilton Lac-Leamy is a pet-friendly family hotel situated on the waterfront in Gatineau. The hotel features a restaurant, a nightclub, an indoor pool, an outdoor pool, a full spa and a casino. Non-smoking guest rooms feature coffee and tea facilities, bathrobes, slippers, a flat-screen television with cable channels, a minibar, premium bedding, air conditioning and blackout drapes. Services and amenities offered at this hotel include childcare service, 24-hour front desk, games room, free newspapers, a children's pool, a hot tub, sauna, fitness center, complimentary Wi-Fi, room service, a gift shop, tennis court, sun terrace, free parking, luggage storage, concierge service and laundry facilities. Le Baccara features French cuisine and serves dinner only and specializes in gourmet French cuisine and has over 500 wines on offer. Six other restaurants are on-site and offer a wide variety of meals throughout the day. Hilton Lac-Leamy is located close to Jacques Cartier Park, National Gallery of Canada, Parliament HIll, Canadian Museum of History and the Canadian War Museum. Biking, hiking, skiing, snowshoeing and kayaking are all enjoyed in the area as well.
The facilities around Hilton Lac-Leamy are excellent. Guests reported that the pool is beautiful, clean and warm, the fitness center is spacious with modern, working equipment and the cigar bar is a comfortable and relaxing area with a big screen TV.
Guests reported that the hotel is in a very central area that is close to the downtown core where many of the restaurants, shops and nightlife venues are. Despite this central location, the hotel feels like it is in the middle of nowhere with spectacular views of the lake.
The meals are of a high standard with plenty of exquisitely-prepared, delicious and varied items to choose from. Guests reported a wide selection of breads, fruit, wine and many other items and also reported that the service was professional and accommodating.
There are issues with the guest rooms at Hilton Lac-Leamy including sinks that don't drain properly, broken light fixtures and other appliances, stained furnishings and a lack of hot water.
Guests reported having to make several calls to front desk before issues were resolved, unaccommodating staff members who refuse to do anything extra beyond their regular duties and a lack of courtesy when dealing with guests. There were also reports of guests having a hard time finding staff members to assist them and staff who don't apologize when things go wrong.
Guests reported that the area was a little more remote than they were lead to believe and they had to take cabs everywhere.
Yes, Hilton Lac-Leamy offers 2 pool areas.
Yes, Hilton Lac-Leamy has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Yes, Hilton Lac-Leamy provides Parking, Accessible parking for guests.
Check-in at Hilton Lac-Leamy is available from: . Check-out time is by .
Hilton Lac-Leamy is located in 3, boulevard du Casino, J8Y 6X4, Gatineau, Canada.
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