About Hilton Garden Inn Jacksonville Downtown Southbank
The Hilton Garden Inn Jacksonville Downtown Southbank is a welcoming hotel that's across the street from the city's transit system, meaning guests can easily explore the area.
Rooms at the Hilton Garden Inn Jacksonville Downtown Southbank have complimentary Wi-Fi, plus flat-screen TVs that receive premium programming. Alarm clocks that are compatible with MP3 players are also provided. Furthermore, guests can use coffee makers, refrigerators and microwaves in their accommodations.
The business center at this hotel is always open. Also, there's an outdoor pool and a fitness center for guests to check out during their stays.
Guests can dine at the Garden Grille and Bar, or get snacks at the 24-hour Pavilion Pantry.
This hotel is a seven-minute drive from the Jacksonville Veterans Memorial Arena. Additionally, it's just over a mile-and-a-half from The Jacksonville Landing, a shopping destination.
Positive Reviews
positive:
The Staff Are Welcoming and Willing to Help
There were many accounts from guests about how the staff members here were very helpful and cheerful. These traits tended to make guests feel very at ease, and caused them to say they'd be eager to stay again whenever they were next in the area.
positive:
The Breakfast is a Good Value
Guests mentioned how the food offered on the breakfast buffet is very reasonable for the fees charged, especially considering the variety of foods offered. They also said the food tasted very fresh and made them feel satisfied.
positive:
Rooms Are Well Maintained and Clean
Guests usually felt that their rooms were very inviting and tidily kept. If you want a reliable place to stay away from home, this property will likely fulfill that need.
Negative Reviews
negative:
Too Close to the Railroad Tracks
Many guests commented that this property is much too near some railroad tracks. They said trains often passed during the night and blew the whistles, which disturbed sleep and caused annoyances. Although some guests used earplugs, those accessories were not always sufficient to block the noise.
negative:
Potential Extra Charges
Guests were not usually pleased to find out that the hotel does not offer a complimentary breakfast, and that there is a fee for parking. In some cases, guests said those extra charges made them feel like the hotel was not as great of a deal as they first thought.
negative:
The Beds Are Too Hard
Even though the mattresses at this property are supposed to be adjustable, guests frequently said it seemed like the beds were stuck on the firmest setting. There were some comments that the hardness made it difficult to get to sleep or stay asleep, and didn't leave guests with good impressions.