Hotel Coconut Palm Inn (Key Largo, USA)

Staff members at The Coconut Palm Inn are fantastic. Guests reported that they provide a warm welcome complete with complimentary rum punch, they are always friendly and smiling when interacting with guests, they go out their way to accommodate special requests, they work hard to ensure every guest is comfortable and they have no problem providing information about the area.

Guests have described this hotel as a beach paradise complete with everything one would expect on a relaxing, tropical holiday. The views are spectacular as is the complimentary wine while watching the sunset each evening, a fire is lit by staff each night, the hotel is small which means it's also quiet and laid back, the beach and pool are well-maintained and there are many water activities available on-site. .

Guest rooms are quite large and feature nice views of the sea and surrounding area, comfortable beds and stylish, modern decor and furnishings.

The noise around The Coconut Palm Inn is loud enough to disrupt sleep and comes from noisy guests in nearby rooms who talk, snore and walk loudly, housekeeping staff who start work early in the morning and loud air conditioning. .

Guests reported that the breakfast consists of unhealthy, boring items such as packaged muffins, frozen juice, poor-quality coffee and instant oatmeal. Items usually run out quickly too. .

Although the rooms are supposed to be smoke-free, some guests reported that there is a constant smell of cigarette smoke both in the rooms and in the corridors. Also reported was a damp, musty smell.